Frequently Asked
Questions

Clear answers about Companion Cards, Companion Tags and joining Lost Dogs.

How Lost Dogs works

An illustrated guide showing how a Lost Dogs Companion Tag helps reunite a lost dog with their family

Frequently Asked Questions

What is a Lost Dogs Companion Card?⌄

A Companion Card is a digital personalised profile for your dog that you control at all times. It gives a finder clear access to the information needed to contact your family and help your dog return home.

What is a Companion Tag?⌄

The Companion Tag attaches to your dog’s collar or harness. A finder can scan it with a compatible smartphone to open your dog’s Companion Card.

Does the finder need an app or an account?⌄

No. The finder does not need to install an app, create an account or sign in. The Companion Card opens directly in their phone’s browser.

Can I update my Companion Card?⌄

Yes. Members can sign in to their private Member Portal and update their dog’s Companion Card whenever information changes.

What information can I include?⌄

A Companion Card can include your dog’s portrait, gallery photographs, contact details, important information, return-location links and an additional message from their family.

Is my personal information protected?⌄

Private member information, including contact details, names, addresses and saved map links, is fully encrypted before it is stored.

What happens after I join?⌄

You create your Lost Dogs account, build your personalised Companion Card and submit the address where your Companion Tag should be sent.

What happens if my membership expires?⌄

An expired membership enters a grace period of 14 days. During that time, the account can be renewed before the Companion Card reaches the end of its membership lifecycle.

How do I contact Lost Dogs for support?⌄

Lost Dogs has its own built-in Support messaging system. Simply send us a message from your Member Portal and we'll reply directly there, keeping everything in one place.